VIP GOLF CANCELLATION POLICY
Cancellations with VIP Golf must be made no later than 5:00 pm one day prior to the booking unless otherwise specified*.
For example – To cancel a Thursday reservation you must cancel by 5:00pm Wednesday afternoon**.
Cancellations MUST be made in the same way as bookings. BOTH THE GOLF COURSE AND VIP GOLF MUST BE CONTACTED. In this case you are cancelling tee time with the golf course and most importantly you are cancelling your green fee booked with VIP Golf. If you do not cancel your green fee with us we will assume you have played and bill you accordingly.
*Some courses will have custom cancellation policies which differ from above. They include resort & private facilities, pre-booked dedicated tee times and special event held by VIP Golf. All email confirmations will clearly state the cancellation policy of the booking made.
**Cancellations with VIP Golf are not accepted via voicemail, email or text message. THEY MUST BE CALLED IN OR CANCELLED ONLINE.
Cancellations due to weather will be accepted if the golf course is accepting them.
If the golf course in question is not accepting cancellations due to weather at the time requested, the VIP green fee will be charged to the Member’s account.
All and ANY weather related cancellations must be made BEFORE YOU TEE OFF.
Once you have tee’d off, the entire round is considered to have been played and the Member’s account will be charged for the VIP Green Fee.
If the golf course is closed due to weather, cancellation requests will be accepted. To avoid inadvertent charges, please call us if the course is closed as we may not be aware of the closure. This does not apply to a course closure after you have tee’d off.
VIP Golf does not issue rain checks. Once you tee off the green fee is redeemed and the round is considered played. No Exceptions.
This includes any stoppage of play after you have teed off and includes any sort of delays or closures due to weather related or other scenarios such as lightning, snow, wind, hail, sleet, standing water, slow play, bugs etc. In such cases you may check with the golf course, as some may offer a rain check, however, they are not bound by VIP Golf or any other entity to do so.
This is a policy that is strictly enforced and is the Member’s responsibility to know.
Late cancellation fees start at 50% of the Preferred Green Fee in question, unless they are confirmed weather related scenarios.
A tee time cancellation with the golf course is separate from a Green Fee or “Slot” cancellation with VIP Golf.
Cancelling your Green Fee or “Slot” with VIP Golf does not cancel the tee time made directly with the course. Golf course tee time cancellation policies will apply which you are responsible to know.
Any charges incurred from golf courses for unused booked tee times are not the responsibility of VIP Golf as they are a separate entity and VIP Golf has no authority over golf course tee times.
If fail to show up for a tee time booked with a golf course including a held slot with VIP Golf without prior notification, you may be charged by both the golf course and VIP Golf for the booking made.
In this case you have two separate bookings with two companies. You would be occupying a VIP Golf Green Fee that can no longer be sold to other Members and you would be occupying a tee time that could no longer be sold to other patrons.
If you NO SHOW for a tee time you have made as a VIP Golf Member, the golf course may charge the credit card left to secure the booking and/or may charge VIP Golf for the NO SHOW. In this case VIP Golf will charge the Member’s account for the amount of the NO SHOW charge.
A Green Fee or “Slot” reservation with VIP GOLF at resort courses or events will have a custom cancellation policy that differs from the default cancellation policy stated above.
Reservations with custom cancellation policies will be shown as a disclaimer upon booking a slot with VIP Golf online or through our booking app. This custom policy will also be shown on your booking conformation from VIP GOLF. It is the members responsibility to know this policy and abide by it accordingly. Cancellation requested inside of these policies may be billed out for the green fee booked.
Cancelling for these custom cancellation policies require you to call VIP Golf Admin as the tee time and the “slot” or green fee may be cancelled entirely by VIP Golf admin at the same time.
Typically, M|G Event cancellations must be requested no later than 7 days prior to the event unless specified otherwise in the email confirmations you received.
Late cancellations will be billed at the rate posted in your confirmation for the number of bookings made unless VIP Golf is able to fill those late cancellation openings.
Once inside the events VIP Cancellation policy, the hosting course will have their raincheck policy and event cancellation policy in effect. VIP Golf has no say on this and the golf course’s decision will be final. Cancellations due to weather will be determined on the event’s scheduled date of play. Please be advised that mountain resort courses will consider cold and wet weather to be acceptable for play.
It is important to relay the information to that your fees are processed through your VIP Golf account and may not be paid at the course.
If you request a cancellation due to someone else paying for you at the course it may be denied as you are occupying a “slot” which could be used by other VIP Golf Members on that day and course in question.
If a golf course has charged you for your booking at the time it was reserved online, you may be refunded for the VIP Golf green fee.
This does not pertain to a booking where a disclaimer was required to be checked off in order to book. If this is the case, no refund will be issued.
Disclaimers are found on the course booking queues and are required to be checked off on the final step when booking online with VIP Golf.
In the event of a frost delay, the course will notify players of their modified tee time. Cancellations due to a frost delay will not be accepted if the delay does not exceed 90 minutes. A weather related cancellation request may be submitted only if a frost delay exceeds 90 minutes. It is suggested to factor in the possibility of frost delays when planning your golf round due to our Canadian weather patterns.
CANCELLING A BOOKING
SELECT FROM THE MENU
Select VIEW OR EDIT CURRENT BOOKINGS
This will display all your current & past bookings. It’s a great way to keep track of your rounds.
If you do not see the option to cancel you are either past the allowed cancellation period or the booking can not be cancelled online.
In these cases you must call VIP Golf Administration to request a cancellation for these bookings.
CANCEL YOURSELF or YOUR GROUP
As simple as it gets!
“CANCEL MYSELF” ONLY CANCELS YOU.
“CANCEL GROUP” CANCELS EVERYONE*.
*If you made the booking online, ONLY you will have the ability to “CANCEL GROUP”.
DO NOT FORGET
Cancelling your VIP Golf booking DOES NOT cancel your tee time with the course*.
Cancelling your tee time with the course DOES NOT cancel your VIP Golf booking*.
*Cancelling must be done just as the booking was made. Cancel the tee time with the course and cancel your green fee with VIP Golf.