Cancellation Policy

VIP GOLF CANCELLATION POLICY

Cancellations must be made by 5:00pm one day prior to the booking unless otherwise specified*.
*Custom cancellation policies may differ and will be clearly stated in email confirmations & in the online booking process.
Both the golf course & VIP Golf must be contacted to complete a cancellation.
If your tee time AND VIP Golf Green Fee are not cancelled, you will be billed as originally scheduled.
Cancellations with VIP Golf are not accepted via voicemail, email or text message.
THEY MUST BE CALLED IN OR CANCELLED ONLINE.
VIP Golf Green Fee cancellations are not available for COVID-19 extenuating circumstances.
Our Green Fee Cancellation Policy will apply as usual.

Cancellations due to weather will be accepted if the golf course is accepting them.

If the golf course in question is not accepting cancellations due to weather at the time requested, the VIP green fee will be charged to the Member’s account.

All and ANY weather related cancellations must be made BEFORE YOU TEE OFF and MUST be called into our booking line at 1-866-520-4653.

Once you have tee’d off, the entire round is considered to have been played and the Member’s account will be charged for the VIP Green Fee.

If the golf course is closed due to weather, cancellation requests will be accepted. To avoid inadvertent charges, please call us if the course is closed as we may not be aware of the closure. This does not apply to a course closure after you have tee’d off.

VIP Golf does not issue Rain Checks if your round is interrupted by weather of any kind. Once you tee off, the round is considered played and you will be billed for the green fee. No Exceptions.

This includes any stoppage of play after you have teed off and includes any sort of delays or closures due to weather related or other scenarios such as lightning, snow, wind, hail, sleet, standing water, slow play, bugs etc. In such cases you may check with the golf course, as some may offer a rain check, however, they are not bound by VIP Golf or any other entity to do so.

This is a policy that is strictly enforced and is the Member’s responsibility to know.

Late Cancellations are subject to a minimum 50% Late Cancellation Fee. The cancellation will be forwarded to VIP Golf Administration for review and may be subject to a charge of the remaining 50% of the VIP Preferred Green Fee. Cancellations with VIP Golf are not accepted via voicemail, email or text message, they must be called in, cancelled online or cancelled as instructed in your email confirmation.

This is a black and white policy.  If you cancel late, there will be penalties or full charges applied.

VIP Golf Green Fee cancellations are not available for COVID-19 extenuating circumstances. Our Green Fee Cancellation Policy will apply as usual.

A tee time cancellation with the golf course is separate from a Green Fee or “Slot” cancellation with VIP Golf.

Cancelling your Green Fee or “Slot” with VIP Golf does not cancel the tee time made directly with the course. Golf course tee time cancellation policies will apply which you are responsible to know.

Any charges incurred from golf courses for unused booked tee times are not the responsibility of VIP Golf as they are a separate entity and VIP Golf has no authority over golf course tee times.

If fail to show up for a tee time booked with a golf course including a held slot with VIP Golf without prior notification, you may be charged by both the golf course and VIP Golf  for the booking made.

In this case you have two separate bookings with two companies. You would be occupying a VIP Golf Green Fee that can no longer be sold to other Members and you would be occupying a tee time that could no longer be sold to other patrons.

If you NO SHOW for a tee time you have made as a VIP Golf Member, the golf course may charge the credit card left to secure the booking and/or may charge VIP Golf for the NO SHOW. In this case VIP Golf will charge the Member’s account for the amount of the NO SHOW charge.

A Green Fee or “Slot” reservation with VIP GOLF at resort courses or events will have a custom cancellation policy that differs from the default cancellation policy stated above.

Reservations with custom cancellation policies will be shown as a disclaimer upon booking a slot with VIP Golf online or through our booking app.  This custom policy will also be shown on your booking conformation from VIP GOLF.  It is the members responsibility to know this policy and abide by it accordingly.  Cancellation requested inside of these policies may be billed out for the green fee booked.

Cancelling for these custom cancellation policies require you to call VIP Golf Admin as the tee time and the “slot” or green fee may be cancelled entirely by VIP Golf admin at the same time.

M|G Events cancellations will be accepted up to 14 days prior to the event unless otherwise specified in your email confirmations.
M|G Specials & Mountain Courses require 72 hours notice unless otherwise specified in your email confirmations.

Late cancellations will be billed at the rate posted in your confirmation for the number of bookings made unless VIP Golf is able to fill those late cancellation openings.

Once inside the events VIP Cancellation policy, the hosting course will have their raincheck policy and event cancellation policy in effect. VIP Golf has no say on this and the golf course’s decision will be final. Cancellations due to weather will be determined on the event’s scheduled date of play.  Please be advised that mountain resort courses will consider cold and wet weather to be acceptable for play.

Your VIP Golf Green Fee will be billed to your account as scheduled regardless of your round being paid by someone else as you are still occupying a Green Fee that could be used by other VIP Golf Members.

It is important to relay the information that your Green Fees are processed through your VIP Golf account and may not be paid at the course.

If a golf course has charged you for your booking at the time it was reserved online, you may be refunded for the VIP Golf green fee.

This does not pertain to a booking where a disclaimer was required to be checked off in order to book.  If this is the case, no refund will be issued.

Disclaimers are found on the course booking queues and are required to be checked off on the final step when booking online with VIP Golf.

In the event of a frost delay, the course will notify players of their modified tee time. Cancellations due to a frost delay will not be accepted if the delay does not exceed 90 minutes. A weather related cancellation request may be submitted only if a frost delay exceeds 90 minutes. It is suggested to factor in the possibility of frost delays when planning your golf round due to our Canadian weather patterns.

CANCELLING A BOOKING

Follow the easy steps below to make your VIP Golf experience quick and easy!
Cancel Green Fee with VIP Golf
Cancel Tee Time with Course

STEP #1

SELECT A GAME FROM YOUR CURRENT BOOKINGS

Click the Green Bar to select a booking.

You may only modify bookings that are outside of the cancellation period which may vary from course to course.

If you are cancel inside our allowed period, you must call VIP Golf Administration to request a cancellation for these bookings.

STEP #2

CANCEL YOURSELF or YOUR GROUP

As simple as it gets!
“CANCEL MYSELF” ONLY CANCELS YOU.
“CANCEL GROUP” CANCELS EVERYONE*.

*If you made the booking online, ONLY you will have the ability to “CANCEL GROUP”.

DO NOT FORGET TO CANCEL YOUR TEE TIME WITH THE GOLF COURSE!

 

*Cancelling must be done just as the booking was made. Cancel the tee time with the course and cancel your green fee with VIP Golf.